Returns & Exchanges
We offer a 30-day return policy for all unused products in their original packaging, ensuring your ILSE JACOBSEN experience is effortless from start to finish. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Prepare Your Package
Place the items you wish to return in their original packaging, ensuring all tags are intact and the product is in unworn condition.
Fill Out the Return Form
Complete the return form included in your original shipment, specifying the reason for return and whether you prefer a refund or an exchange.
Ship the Items
Affix the shipping label to the outside of your package and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 10-14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing