Frequently Asked Questions
Everything you need to know about your ILSE JACOBSEN experience.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to follow your package's journey.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please use the prepaid return label included in your shipment for a seamless process.
Are your raincoats and boots waterproof?
Yes, our iconic rainwear and boots are designed with high-quality waterproof materials and taped seams to ensure you stay dry in the most challenging weather conditions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna.
How do I care for my ILSE JACOBSEN boots?
To maintain the quality of our natural rubber boots, we recommend cleaning them with a damp cloth and applying a silicone-based oil once a month to prevent drying or cracking.
Do you ship internationally?
Yes, we ship to a wide range of countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.